Prestarea serviciilor de consultanță în perioada crizei economice

Abstract

Uncertainty in global economic and financial consulting firms should review their portfolios of services provided to clients, both large and small companies. While the number of customers is smaller, but the requirements are more demanding, expecting a broader portfolio of high quality services that would assist in the adaptation strategy under changing environment. One of the objectives of this study is to determine how the economic downturn affecting firms providing management consulting services. Another objective of this paper is to identify strategic changes to be made in companies active in this specific area in order to meet increasing customer expectations and maintain satisfaction and loyalty.