Abordarea managementului integrat calitate - risc al resurselor umane în sectorul public

Abstract

Organization’s survival and development, is closely linked to its ability to provide quality products and services that meet and even exceed customers’expectations. Human resources issues are central to the philosophy of quality and employee involvement is essential for the introduction and implementation of initiatives, programs, practices and techniques related to quality. In this context, assurance and continuous improvement of human resources “quality” should be included among the main concerns of the organization. Throughout its existence and development organization is at risk. Human resource is one which can be an important factor in risk management, but while it can itself become a source of risk. This thematic, is part of the trends of reconsidering the importance of human resources, their involvement in the quality and risk management organization.